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exchanges and returns ✍︎

Changing sizes/Exchanges

 

Need to change a size or receive a store credit for our sustainable fashion and pieces? Please read the information below:

 

BLUE WHALE DESIGNS is happy to change your clothing size under the following conditions:

 

  • The buyer must pay for the item to be returned to BLUE WHALE DESIGNS using Australia Post tracked express postage

  • The buyer must return the item to BLUE WHALE DESIGNS within 7 days of receiving the item

  • The item/s are unworn and all original tags and labels are intact

  • The item/s are in the original condition which they were received in by the sender. This includes no marks or stains (eg. makeup) and scents (eg. perfume) 

 

*** Please note if these conditions are not met upon assessment, BLUE WHALE DESIGNS has the right to refuse the return. The item will then be returned to the sender. ***

 

How to change sizes:

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Before changing sizes, please first email: bluewhaledesignsaustralia@gmail.com before shipping off your item! Please title the email as followed: Size Exchange, (Your Name), (Your Order Number)

 

Returns - Store Credit

 

How to request store credit:

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If a size exchange is not suitable, store credit will be considered. Requests for store credit must be made within 7 days of receiving the item.  To request store credit, please send me an email at bluewhaledesignsaustralia@gmail.com. Please title the email as followed: Request for Store Credit, (Your Name), (Your Order Number)

 

*** Please note returns in exchange for store credit are not available for change of mind at this stage.***

 

*** Please note at this stage I am not able to offer returns in exchange for transactions of monetary value.  Please email me using the email above if you have any questions ❤ ***

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